This is a beautiful and poorly managed hotel. During my stay the front desk completely neglected to tell me that the water was getting turned off at 8 am the next morning. So I went to take a shower and had no water. I couldn't even brush my teeth. So I went down to the front desk to complain and the response was I'm so sorry. When I pressed that SOMETHING more than I'm so sorry should be done, the front desk person said I could pass on my email address to the manager, which I did. What I wasn't expecting was that the manager would never send me an email and instead my email address became a part of their marketing campaigns. I will definitely never stay there again even though I regularly visit Stillwater.

This is a lovely, quiet, and clean hotel on an amazing location! Note that there are a variety of rooms - some are newer, some older, some river facing, some with balconies, etc. There are 2 restaurants in the hotel — one on the roof (seasonal) and one on the ground floor. There is also a lot of interesting history in the hotel! The staff is friendly and helpful.

Stayed here in April. The room was in disrepair, but the experience was generally fine. However, one month later, the hotel charged us again for the stay and for the breakfast. They reversed the charges AFTER we called. However, they explained that their accounting and auditing process led to the double charges. This makes NO sense. I don't want to have to monitor for extra charges well after the stay.

This is a great hotel with an excellent location. My only gripe is that the rooms in the historic area of the building are showing their age. But hey! That’s a part of the charm. Front desk staff were great and parking was available right put the front door.

First time guests. All staff was great. Charlies for drinks Saturday night and breakfast Sunday morning. Layer if you are there in winter as common areas are chilly i am sure due to age of hotel. Charming nooks and crannies but overall the rooms need updating. Icky stained carpet and weird layouts are not worth the $300 price tag nightly. Bar appeared to have overserved a guest Friday and charged me $1.50 surcharge for decaf coffee. Would not go back for a repeat performance for sure. Too bad as the location is stellar on the river. Food was average so i can’t imagine the special event food would be any better.