I was in a couple weeks ago and the rooms were clean and nice. Most of my service was okay But the housecleaning manager lady I think her name is Michelle Ruined the entire experience for me She was being rude to her staff and customers. Downgrading the cleaning lady’s. Also seemed to show favoritism towards a couple of the ladies while being incredibly rude to another. I stopped in this past week to give my housecleaning lady a tip and was told she no longer works there I was shocked since she always was so friendly and nice and seemed to really care about her work. I will not be returning to this hotel due to the lack of professionalism. The lack of respect the manager gave her staff. Just wish I knew the name of the house cleaner so I could give her the tip I have for her! She has black hair a warm smile and I think her name started with a g but I’m not sure. Anyway please train your managers better because no quest should feel uncomfortable because they whiteness the downgrading of staff

The lady working in the afternoon was nice and made check in easy. The pool was open and the waterslide was working. Morning person working was very nice as well and the breakfast was good with lots of choices. The room did smell funky possibly from new carpets. Only a couple outlets were working which made it tricky for charging phones and watching tv but we made it work

If I could rate it zero stars I would, we stayed in room 220 and we had to shoulder check the door to get it open. The room was also very dirty. The shower and floor were covered in hair from previous guest(s), makeup smudged all over the bathroom sink, the A/c was set at 50 all night yet the room remained at 75 during our stay. The morning check out attendant AND manager couldn’t care less about these complaints, no apology, no phone call, just a basic copy and paste response. They’re aware that it’s a dump & continually book out and hope you don’t complain. Do not waste your time or money staying at this unkept hotel. Edit: to blame this on renovations and construction is hilarious, (which according to the sign in the elevator was only taking place on the 3rd/4th floor) you know that these are issues and you’re renting out the room full price again & again. Please, use your money wisely and stay anywhere else.

Stayed here while visiting U of M Twin Cities and wanted to stay outside the city. This place was a great location and every staff member I came across was super friendly, especially the lady that worked in the breakfast area. My only minor complaint is that the hot tub jets wouldn’t work, but that’s not enough to change my star rating. The slide was a nice bonus for my 9 year old that was traveling with me. Will be staying here every time I come to see my kid in college.

Great staff! Friendly welcoming and the breakfast was delicious! The water slide is the best part! And going back to a nice clean room after cookies and hot coco from the lobby! The perfect vacation spot with out spending too much! Lots of places to eat nearby as well!

My family and I had an awful experience with this hotel. Couldn’t upgrade room although the hotel was very empty as we needed another bed or sofa bed, the tv/cable didn’t work. The overnight front desk was trying hard to figure it out but couldn’t. During the morning/evening hours it was a long wait to get any help at the front desk. I saw many people waiting for over 8-12 minutes just for someone to come out of the back to help check them in. There was a black bug on the kitchen sink. During the morning the water slide wasn’t open. There was no sign on it explaining timeframes for its access. I went to the front desk and waited for a front desk clerk and when they eventually showed up I asked when it opens up. She said it is only open 4pm-9pm as it says on the website. To her credit she did come turn the slide on for us but we were already on our way out to do other activities in town. Overall, terrible hotel, and will never stay at this location again.

I called to book a room ahead of time for my sons, ages 19 and 17. I spoke with a women, informed her of the situation and asked if a credit card was needed. She assured me that the room was booked under my son's name and no cc was needed. When they attempted to check in two things happened. 1. They were not going to allow my 19 year old son to book the room because he has Down syndrome. After being told that was discrimination and illegal, they took his card and ID and saw that he was 19. 2. They stated that you need to be 21 to book a room. They called me and I informed that I spoke with someone at their hotel. That person knew all of the details- including ages. Lisa (manager) did not care. She told me they were not able to stay there and they had to leave. So my sons were 3 hours from home with no where to go and they threw them out, because the reservation people are hired through Choice Hotels corporate and "may not know" all of the sites protocols. Luckily Best Western Shoreview welcomed them! Discrimination at its finest...

We spent four nights here while visiting family in Minnesota. We enjoyed our stayed. The front desk staff members were friendly and professional. Our room and the hotel were clean and quite. The breakfast options were good. The only issue we came across was the shower. The shower only ran hot water all four days we stayed here. It wasn't scalding but it was hot and there was no way of cooling it. The sink water was fine. We stayed in room 110 from 05/22-05/26. If someone from the hotel reads this, please check it out. Otherwise, everything was great and we will gladly stay here during future trips to Minnesota.

DONT STAY HERE! The management is rude and unkind. They treat their guests terribly. It may be convenient, but support another hotel in the area. *** ADDING MORE AFTER THEIR REPLY It wasn't your staff trying to follow policy. It was your staff's lack of respect in the way that the spoke toward me and treated me. In hospitality, the way you treat a customer matters more than any given policy. I understand the heart of your policy - to require proper identification. But, in the case of a lost wallet, I provided (1) the physical credit card I booked with that had my name on it (2) my Apple ID on my Iphone that includes a photo of me, my name and the email address you sent the confirmation email to, (3) a photo copy of my passport (4) a photo copy of my driver's license and (5) people at the front desk who also had rooms vouching for me. These should have easily been acceptable. Instead, your staff stubbornly stood firm in an effort to be "right", when the missed the greater good of serving the customer. Then, later that afternoon, the other front desk person was rude when someone else was asking them a basic question and then treated me rudely too. Your staff needs more training on how to speak respectfully and kindly to guests and for meeting the customer where they are at.

We had a great experience. We had a baby with us that needed a nap and they were very accommodating to help us get checked in early. The pool was great for the kiddos! They loved the slide and there was also a kiddie pool and hot tub. Breakfast was great also. Would definitely stay there again!