Fantastic location and very well maintained! The TSA access is great! Moe was very informative and helpful on getting us checked in this afternoon. He even found us a room even though we arrived super early and were told it was sold out last night. Would definitely recommend!

InterContinental really in name only. Location is great and the connected TSA checkpoint into the airport is slick. Front desk and check in were pretty basic with a gentleman who was not very pleasant or welcoming. We booked a specific room class and had to remind him and then get a lecture on it. No mention or care of top status with IHG and no upgrade despite the hotel being pretty empty. Rooms are nice and bed is comfortable. Water pressure in shower is pathetic. They have water saving heads on and then with low pressure I could hardly get shampoo out of my hair. Lots of small attention to detail things that really make clear this must be a franchise location and they need a heavy retrain or inspection from corporate. Also found the staff to be mostly in street clothes which I found odd. Overall not bad but the service, quality, and staff are at the level of a Holiday Inn and not the “luxury” brand of an Intercontinental.

Great Customer Service and so helpful with literally anything and everything. Love the front desk, they went out of their way to help me and my parents out for pick up and drop off. The rooms are so clean and you think there will be noise being so close to the airport but nope. Nothing. You get a great view of the planes flying in and out. Breakfast was good too. Loved each and everything for my stay.

Very impressive airport hotel. Nice design, friendly staff, and nice meeting rooms for business. Culinary team definitely deserves credit... way better food than expected at an airport hotel. Rooms are modern and clean. Definitely the nicest airport hotel I've stayed in.

Great hotel and location connected to the airport. Service fell short at the Bradstreet restaurant and no housekeeping was provided for a 2 night stay. Hotel slipped a paper under the door stating housekeeping had to be manually requested by 3pm but I had already left for the day at 8am and did not a chance a chance to call.

I usually dont write reviews but they deserve one. I usually book through a 3rd party site but this time I booked through the IHG Intercontinental website. We were booked for an early flight (7am) and we live about 2 and half hours away so I googled airport hotels and they popped up. We came down that night and checked in and everything was wonderful. From the front desk to the hotel restaurant (Bradstreet). We did the 4 day stay and park and it worked out perfectly. The parking and room were included in the price and I think it was totally worth it for the ease and peace of mind. Also, they have a designated TSA checkpoint from the hotel directly into the airport terminal 1. We got through TSA in 5 minutes. Priceless! Comfortable, clean rooms. I requested an accessible room on a high floor facing the runway. They were able to accommodate all 3. We spent hours watching the planes take off and land. Overall, its a no brainer to stay here if you have an early morning flight. Id even stay there if I didnt because its so clean and quiet. We didnt encounter any hotel staff who didnt go above and beyond. Id give them 10 stars if I could.

This location is one of the best hotels ever. TSA checkpoint at the hotel then straight to the airport. Super friendly and fast. Room, bathroom, and hotel were clean and odor free. Shower was awesome and bathroom had blue dimmer light. Bar and food were execellent, avocado salad with chicken was excellent. Little pricey but not abnormal for hotels. Room rate was very reasonable for this level of accommodations.

Very nice hotel however: they told us (platinum elite ambassador member) they never upgrade rooms if you've booked an accessible roll-in shower. We asked about a suite but he claimed they were all full. But We had checked and they had suites with a roll-in shower available online. Also, never accept room 320. It shares a wall with the fitness center and people drop weights at all hours making loud booms in your room. You can even hear people on the treadmill. Restaurant was good service and great food.

This was a quasi business trip, but mostly a segue to my final destination in another city. I stayed at this hotel, mostly for convenience so that my early morning flight would not be missed. The staff was ultimately the friendliest I’ve had in a while. Explaining the details on what to expect and being gracious when I had those dumb questions. The room was superior and the bed and pillows, the most comfortable. I had no trouble sleeping the first night. No temperamental HVAC deciding to blow excessively. It was oddly nice. The bathroom silently kept steam from fogging up anything. The bath sheets, yes, sheets, were luxurious and wrapped well enough to cover one extra large or a couple. The only desire was more water pressure but I’ve been spoiled by the wasteful hotels. The hotel has a nice fitness room adjacent to the closed-during-shutdown TSA bridge, for immediate access to the airport for the carryon traveler. And while the restaurant chef confused my order a bit, it wasn’t the end of the world. Gave me a reason to. It eat everything on my plate, except that yummy drop biscuit. Miria and the other lady were welcoming and friendly.

Spotless property, great views if you’re into aviation. I didn’t try the restaurant, but if it’s anything like the hotel I’m sure it’s superb! The fact that there’s a TSA checkpoint in the hotel (albeit only open in the mornings) blows most airport hotels out of the water. Next time I have a long overnight layover in MSP I’ll stay again!