Valet guys were super kind and funny. The early morning clerk was friendly and helpful. The afternoon clerks who checked us in yesterday were cold and seemed annoyed we were there even though no one else was in line. No conversation around where the amenities were, no mention of how to get to our terminal in the morning. It was basically give me your credit card and here’s your room number, bye. Loved the rooms, the room service was outstanding. I think the check in team could just be more inviting and informative so I don’t regret spending $300 on a hotel room for one night.

The perfect place to land - literally and figuratively. I love how grounded and peaceful I feel here. Rooms are just the right level of luxury and comfort; stylish but practical and very easy to be in (no hunting for outlets or figuring out how to turn lights on or off). I’ve checked in at all times of the day and night and there’s always been a room ready. And the best news is that the security checkpoint is now open again: a little portal straight from the hotel and into the airport with no drama and no fuss. IHG obviously had to do a lot of negotiating with both the Minneapolis Airport Commission and the TSA to pull that off - and it’s awesome. Thank you.

Lovely hotel. Convenience to travel I haven't seen before. They have a TSA pre-check at the hotel. You can breeze right through. Amazing. Check the pics of the ground floor. The place has a great vibe. The room has a high end and proper coffee maker. And the walk in shower was oversized and, this is silly, I felt respected, they have high-end shower shampoo, body wash and such that isn't welded to the wall. A hotel that trusts that you won't steal anything not nailed down. Our flight arrived at midnight and a quick call brought Pat the shuttle driver. Nice guy. They have some intriguing art on display. Highly recommend!

Absolutely loved staying at the hotel InterContinental! Everything about my stay was fabulous! First Moe and Jett were excellent for check in/out service and offered me water. The rooms were spacious, the bed was comfy, and I liked that there was a coffee station in the room. The bathroom was nicely appointed with lotion, body wash, and shampoo. The oversized towels were a wonderful touch. Having two restaurants to choose from for dining options was nice. I especially enjoyed the Voya for breakfast. What a sumptuous, tasty treat. The waitstaff in both restaurants were top notch! Finally the shuttle service and proximity to the airport could not be beat!

Fantastic location and very well maintained! The TSA access is great! Moe was very informative and helpful on getting us checked in this afternoon. He even found us a room even though we arrived super early and were told it was sold out last night. Would definitely recommend!

InterContinental really in name only. Location is great and the connected TSA checkpoint into the airport is slick. Front desk and check in were pretty basic with a gentleman who was not very pleasant or welcoming. We booked a specific room class and had to remind him and then get a lecture on it. No mention or care of top status with IHG and no upgrade despite the hotel being pretty empty. Rooms are nice and bed is comfortable. Water pressure in shower is pathetic. They have water saving heads on and then with low pressure I could hardly get shampoo out of my hair. Lots of small attention to detail things that really make clear this must be a franchise location and they need a heavy retrain or inspection from corporate. Also found the staff to be mostly in street clothes which I found odd. Overall not bad but the service, quality, and staff are at the level of a Holiday Inn and not the “luxury” brand of an Intercontinental.

Great Customer Service and so helpful with literally anything and everything. Love the front desk, they went out of their way to help me and my parents out for pick up and drop off. The rooms are so clean and you think there will be noise being so close to the airport but nope. Nothing. You get a great view of the planes flying in and out. Breakfast was good too. Loved each and everything for my stay.

Very impressive airport hotel. Nice design, friendly staff, and nice meeting rooms for business. Culinary team definitely deserves credit... way better food than expected at an airport hotel. Rooms are modern and clean. Definitely the nicest airport hotel I've stayed in.

Great hotel and location connected to the airport. Service fell short at the Bradstreet restaurant and no housekeeping was provided for a 2 night stay. Hotel slipped a paper under the door stating housekeeping had to be manually requested by 3pm but I had already left for the day at 8am and did not a chance a chance to call.

I usually dont write reviews but they deserve one. I usually book through a 3rd party site but this time I booked through the IHG Intercontinental website. We were booked for an early flight (7am) and we live about 2 and half hours away so I googled airport hotels and they popped up. We came down that night and checked in and everything was wonderful. From the front desk to the hotel restaurant (Bradstreet). We did the 4 day stay and park and it worked out perfectly. The parking and room were included in the price and I think it was totally worth it for the ease and peace of mind. Also, they have a designated TSA checkpoint from the hotel directly into the airport terminal 1. We got through TSA in 5 minutes. Priceless! Comfortable, clean rooms. I requested an accessible room on a high floor facing the runway. They were able to accommodate all 3. We spent hours watching the planes take off and land. Overall, its a no brainer to stay here if you have an early morning flight. Id even stay there if I didnt because its so clean and quiet. We didnt encounter any hotel staff who didnt go above and beyond. Id give them 10 stars if I could.