The Hyatt Place St. Paul is a wonderful and incredibly unique hotel! Housed in the beautifully restored historic U.S. Post Office and Custom House, it was the perfect home base for our stay in St. Paul. The location made it easy to walk to nearby Lowertown attractions. Our room was exceptionally comfortable, offering an immense amount of space thanks to the 15-foot high ceilings and massive windows. The complimentary breakfast buffet had a great baseline selection, but the morning crew seemed a bit understaffed, leading to a long wait for coffee refills. It is a fantastic hotel overall, just pack a little patience for the peak morning rush. Parking in a nearby garage was super convenient and inexpensive, but Valet is available. I look forward to our next visit, and recommend a stay.

This was an amazing hotel and I wish I could have stayed longer. The post office location is so cool, and I love how they incorporated some of the original architectural features in the hotel design. Room was clean and comfortable. Felt very fancy.

Overall, our stay had both positive and negative aspects. Upon arrival, we were greeted by a friendly and welcoming host who provided clear directions to our room. The room itself was clean, spacious, and comfortable. The beds were especially comfortable, and the accommodations met our expectations. The hotel's location was convenient, and I appreciated the secure building access, even though the property shares space with apartments. The breakfast buffet offered a decent selection, but I would recommend labeling the food items. Guests with food allergies or dietary restrictions should be prepared to ask staff about ingredients, as nothing was identified. The biggest disappointment was the plumbing. During both mornings of our stay, the restroom near the breakfast area remained backed up and out of service. Given its location near the dining area, this created an unpleasant and unsanitary environment. Unfortunately, on the second evening, the toilet in our room also became clogged. I reported the issue to the front desk, but I was informed that maintenance would not be available until 8:00 the following morning. The front desk associate was courteous and doing the best she could while working alone, so I do not fault her. However, it is not reasonable for guests to be without a functioning toilet overnight, and the hotel should have an after-hours plan in place to address emergencies like this. If the plumbing issues were resolved and the breakfast items were properly labeled, I would have rated this hotel much higher. The comfortable rooms, convenient location, friendly staff, and secure access were definite strengths, but the maintenance concerns had a significant impact on our overall experience.

Clean and spacious room. Looks recently remodeled. Excellent free breakfast. Conveniently located next to union station. Negative for me was the bed as it was too firm. Pro tips: Valet parking only. Costs close to 40 bucks a night. We parked in the parking garage across the street for $16. There are other options for parking. Front door is located on Kellogg. It's the only entrance. You will need to get buzzed in if you haven't checked in yet. Overall pleasant experience.

The staff is phenomenal at the Hyatt downturn St. Paul. I had questions by phone and the customer service was impeccable. Once I arrived, checkin was fast and smooth, and the front desk worker was great. The rooms are clean and the vaulted ceilings are a plus. The valet are great as well. We will be back!

Cool building in the old post office. The rooms are spacious with 18 foot high ceilings. Housekeeping is a roll of a dice - you may your room cleaned or you may not....If they don't make your room, then even getting clean towels is like getting a huge favour. The valet parking is pricey, and there are no other self parking options offered by the hotel. And they are understaffed so plan to wait to get your car especially in the mornings. There's a wide variety of waffles, eggs, granola and yogurt and coffee at the breakfast though it was about 3/5 on taste.

Rooms very fresh and clean and beautiful! Breakfast disappointing. The big area was very deceiving. My big back appetite was so ready for a delicious morning spread instead I was met with crunchy waffle sticks warm orange juice and hardly any variety for anything. Valet was easy once you can figure out the one ways and unsafe drivers (not the valets the other people who learned how to drive on youtube shorts). I feel at other hotels the person working check in was very descriptive about amenities and breakfast times etc. but this person didnt and I kept having to ask questions about things like vending or breakfast times which isn't a huge deal breaker obviously I just feel like customer service could be making sure I know what to expect while I was there. Although there being 2 big events our stay wasn't busy like at all and that was very nice for easy sleep and ease of check out and such. Overall I would stay again. ALSO the posters by the front say it was a post office but the layout reminds me of a boarding school and everything is so spacious versus the usual single hallway with all the rooms it was very cool and had public bathrooms on the floor which was very convenient for staying with multiple people!

I stay here at least once a year for work and sometimes more when I'm visiting the Twin Cities. It's a cool hotel in the historic post office/custom house. The historic setting makes it feel a little different from the average Hyatt Place in a good way. Though the room decor is similar to other Hyatt Places, the ceilings are much higher than you'd expect for the brand, and the hallways are much bigger and airier as well. The staff has always been good during my stays. As far as location, the hotel is very conveniently located for Amtrak passengers. If you have an event at the RiverCentre, it can feel like a bit of a haul getting up the hill from the hotel if you're carrying a lot of stuff, but it's still a pleasant walk overall. Over the years, the parking has changed back and forth between self parking and valet parking. Right now it's valet parking. I prefer the self parking because the front of the hotel doesn't have an especially large loading area, and when I've had a shorter valet retrieve my vehicle, the driver seat has been adjusted so far up that I have to readjust it before I can get in the vehicle, putting me and the door in the rightmost travel lane on Kellogg Boulevard. I nearly got hit by traffic because of this once, so I'll always prefer a self park option. Still, that one negative experience doesn't affect my overall rating/enjoyment of this hotel.

Beautiful hotel housed in a stunning historic building. The hotel has been updated and is in excellent condition. What really stands out is the incredible sense of space. The corridors are wide and the room ceilings are impressively high. Honestly, the accommodations felt superior to many 5-star hotels. The staff were also wonderful. I had accidentally booked the wrong date, but she corrected the reservation so my family could check in without any issues.

Negative vibe. The hostess that greeted us was cold and rude from the start. When we booked the room, we tried to make sure we had 2 beds and were told we'd get our room when we get here. There's 5 of us; two adults and 3 teens. They gave us a room with a pull out bed and a king bed. The kids went to swim and we learned the pool was closed. When we asked about it she said 'Oh, maintenance must have closed it.' when we asked if it would open in the morning, she said, 'It depends on if maintenance opens it.' I'm just not impressed with the tone she has or her hospitality. In the morning we expressed our feelings with the new staff about our experience the previous night. She looked in her computer and discovered there was indeed rooms to better accommodate us. She didn't understand why they didn't give us a room to better accommodate us. The manager, Tyler, was no help either. The hotel was good, but their customer service leaves a plethora of room for improvement.