Clean and spacious room. Looks recently remodeled. Excellent free breakfast. Conveniently located next to union station. Negative for me was the bed as it was too firm. Pro tips: Valet parking only. Costs close to 40 bucks a night. We parked in the parking garage across the street for $16. There are other options for parking. Front door is located on Kellogg. It's the only entrance. You will need to get buzzed in if you haven't checked in yet. Overall pleasant experience.

The staff is phenomenal at the Hyatt downturn St. Paul. I had questions by phone and the customer service was impeccable. Once I arrived, checkin was fast and smooth, and the front desk worker was great. The rooms are clean and the vaulted ceilings are a plus. The valet are great as well. We will be back!

Cool building in the old post office. The rooms are spacious with 18 foot high ceilings. Housekeeping is a roll of a dice - you may your room cleaned or you may not....If they don't make your room, then even getting clean towels is like getting a huge favour. The valet parking is pricey, and there are no other self parking options offered by the hotel. And they are understaffed so plan to wait to get your car especially in the mornings. There's a wide variety of waffles, eggs, granola and yogurt and coffee at the breakfast though it was about 3/5 on taste.

I stay here at least once a year for work and sometimes more when I'm visiting the Twin Cities. It's a cool hotel in the historic post office/custom house. The historic setting makes it feel a little different from the average Hyatt Place in a good way. Though the room decor is similar to other Hyatt Places, the ceilings are much higher than you'd expect for the brand, and the hallways are much bigger and airier as well. The staff has always been good during my stays. As far as location, the hotel is very conveniently located for Amtrak passengers. If you have an event at the RiverCentre, it can feel like a bit of a haul getting up the hill from the hotel if you're carrying a lot of stuff, but it's still a pleasant walk overall. Over the years, the parking has changed back and forth between self parking and valet parking. Right now it's valet parking. I prefer the self parking because the front of the hotel doesn't have an especially large loading area, and when I've had a shorter valet retrieve my vehicle, the driver seat has been adjusted so far up that I have to readjust it before I can get in the vehicle, putting me and the door in the rightmost travel lane on Kellogg Boulevard. I nearly got hit by traffic because of this once, so I'll always prefer a self park option. Still, that one negative experience doesn't affect my overall rating/enjoyment of this hotel.

Beautiful hotel housed in a stunning historic building. The hotel has been updated and is in excellent condition. What really stands out is the incredible sense of space. The corridors are wide and the room ceilings are impressively high. Honestly, the accommodations felt superior to many 5-star hotels. The staff were also wonderful. I had accidentally booked the wrong date, but she corrected the reservation so my family could check in without any issues.

Negative vibe. The hostess that greeted us was cold and rude from the start. When we booked the room, we tried to make sure we had 2 beds and were told we'd get our room when we get here. There's 5 of us; two adults and 3 teens. They gave us a room with a pull out bed and a king bed. The kids went to swim and we learned the pool was closed. When we asked about it she said 'Oh, maintenance must have closed it.' when we asked if it would open in the morning, she said, 'It depends on if maintenance opens it.' I'm just not impressed with the tone she has or her hospitality. In the morning we expressed our feelings with the new staff about our experience the previous night. She looked in her computer and discovered there was indeed rooms to better accommodate us. She didn't understand why they didn't give us a room to better accommodate us. The manager, Tyler, was no help either. The hotel was good, but their customer service leaves a plethora of room for improvement.

I have the same problems as others have noted. We had to change rooms because the shower head was leaking, and they couldn't get maintenance in to check it out. After we moved, we woke up to no water. They said the water main in the next building broke. Apparently, this happens a lot to this particular hotel. We left for the entire day, when we returned, the water was working. However, there wasn't any hot water. I called the front desk on multiple occasions without answer. Went downstairs to get help to find that there is only one person working the front desk, the bar, and the grill while the phone is ringing continuously. There were other issues, but these were the bigger of the problems we had. I am sure some people have a great stay, but overall my family and I have had a horrible experience. The tall ceilings in the room are nice. It makes the room feel super spacious.

What an awesome place to stay. I've stayed here several times so far and my experiences have all been great. Mary is so wonderful and so impressive. She makes everybody feel welcome and accommodated. The rooms are spacious and beautiful, with massive windows overlooking downtown SP. The continental breakfast is typical, but well done. The pool is shallow and warm, perfect for children. Parking can be tough, vut the valet staff have always been friendly and timely. This location is fantastic, with a few breweries and delicious restaurants within a 10 minute walk. The food and drinks here are also pretty darn good. I cannot recommend this place enough to anyone visiting SP.

The rooms are comfortable and spacious enough and the front desk is competent and kind, but that’s kind of where my praise stops. I stayed here for a week for work and returned to my room no less than 4 or 5 times during my stay to NO HOT WATER at all. Ended up comping us a room at the hotel down the road to shower in. Multiple times. We were told it was fixed multiple times, only for it to break again the next day. The room doors are heavy, and latch unbelievably loudly. The ceilings, while vaulted and cool, are too tall for proper air circulation (the singular vent is near the super tall ceiling) so the room doesn’t really warm up much. This hotel being retrofit into an older building (post office) makes the room layout kind of a maze. Security guard was a little too suspicious of me taking a phone call in the hallway outside my room late at night while my roommate (double bed room) was sleeping, and asked unreasonable questions. I’d skip this hotel if you have better options. It’s really not worth it. Even if they do get hot water back someday (allegedly).

Sooth check in, huge rooms, clean comfortable property. We were a group of 20 visited for meeting at 3M HQ in st paul. We checked in quite late at night. The girl at reception was quite helpful and knowing her job perfectly. She understands the needs of hotel guests and provide guidance and solve the problem. I forgot her name but she was was charming face , Quite young and slim. I wish her great future in hospitality industry. God bless her. I wish they could have more hot items for breakfast like waffle , pancakes, omlette etc. I would definitely recommend this place to stay in st.paul.